A primary function of most businesses is to maximise revenue while controlling associated costs. Today, IT services are no longer a “required” support function for most major companies but a critical business driver, instrumental to growth and business success.
In our digitally enhanced world, understanding the impact of IT disruption and downtime helps prioritise steps to build resilience and helps justify future investment.
The basic economic principle for a business is:
Revenue - Costs = Profit
Disruption to the regular order of business, even if only for a few minutes, can have a huge impact, even for seemingly small events. Unexpected downtime can incur enormous costs, sometimes obvious, but often hidden.
Further Reading:
Read our expert 9-step guide: How to build a NOC culture.
Discover how to establish and build your own Network Operations Centre (NOC) culture to maximise up-time, build resilience and improve user experience in today’s 24x7 world.