You may have been led to believe that keeping your IT support department in-house is more efficient than outsourcing. It is difficult to weigh the pros and cons and decide which is right for you. CyberOne's outstanding 24/7/365 IT Support service has helped us compose a list of reasons why outsourcing your IT Support department is recommended and will help reinforce your infrastructure. We’ll also uncover the hidden truths behind why in-housing all IT support issues can be costly and waste valuable resources.
1. Reduce Your Costs
An IT manager’s average annual salary can range between £30k and £60k per annum. We should not forget the recruitment costs and ongoing training to ensure their skills are constantly refreshed. When you decide to outsource IT support, you will have a full team of trained professionals for a fraction of the cost.
2. Lack of Internal Expertise
As technology continues to change how we work, your IT needs will rapidly change, meaning there isn’t enough work for a dedicated person. In most cases, you can’t justify a full-time employee waiting for a critical failure. With outsourced IT support, you can call a dedicated IT technician as much or as little as you like.
Remember, you'll only be paying for the services you require.
3. Recruiting Can Be a Real Pain
If you choose to recruit your in-house IT person, there are multiple factors to consider.
- Are they skilled enough?
- Do they have enough experience?
- Are they coming from the right background? How do you ensure you’re recruiting the right person with the right skill set for your business? Recruitment is difficult, time-consuming and incredibly expensive, especially if you’re not IT savvy.
With outsourced IT support, you will ALWAYS have an on call team who are equipped with the latest qualifications and most updated technical knowledge.
4. Focus On Your REAL Business Goals
Your time is precious and shouldn’t be spent focusing on the less important things, like who will watch your network out of hours. Instead, you should spend your time on your employees, your day-to-day costs and most importantly, meeting your customers’ needs.
Many people have previously chosen to outsource their IT support just for the peace of mind. Knowing they are able to focus on running their business rather than managing technology.
5. Productivity
You may believe that you’re saving money by using productivity technology in-house. But by doing this, it’s likely that your employees cannot focus on their primary roles and are constantly distracted by IT issues - this will drastically affect productivity.
An outsourced IT support help desk will guarantee a technician who will fix your problems, regardless of the size and nature. This will speed up problem solving as well as reduce downtime within the networks.
6. Adopting The Latest Technology
Productivity is familiar with the fact that the IT landscape is rapidly changing and technology transforms at an alarming rate. There’s always that fear and doubt that you’re not using the latest products or optimising software updates as often as possible.
An outsourced IT support provider will always adopt the latest technology and will have a range of partnerships and accreditations with industry leading technology providers such as Microsoft, Dell, Cisco and Sophos. This is what they do, so they gain advanced intelligence and training that will help excel your business to the next stage.
The Next Steps...
Forget about worrying about the IT network and leave it to the experts. By extending your monitoring capabilities, you can avoid extended downtime, loss of revenue and productivity. Productivity drives uptime and gives your vital IT operations the (flexible) support they require.