Home / Blog / IT Managed Services / Top reasons why you should outsource your IT Support in 2020

January 8, 2020

You may have been led to believe that keeping your IT support department in-house is more efficient than outsourcing.

It is difficult to weigh out the pro’s and con’s and decide which is the right choice for you.

Comtact’s outstanding 24x7x365 IT Support service has helped us compose a list of reasons why outsourcing your IT Support department is recommended and will help reinforce your infrastructure.

We’ll also be uncovering the hidden truths behind why in-housing all IT support issues can be costly and wasting valuable resources.

Why should you outsource your IT Support?

1. Reduce your costs

The average annual salary of an IT manager can range anywhere between £30k to £60k per annum. Not forgetting the costs of recruitment as well as on-going training to ensure their skills are constantly refreshed.

When you make the decision to outsource IT support, you will have a full team of trained professionals for a fraction of the cost.

2. Lack of internal expertise

As technology continues to change the way we work, this also means your IT needs will rapidly change meaning there isn’t enough work for a dedicated person.

In most cases, you just can’t justify a full-time employee to wait for a critical failure. With outsourced IT support, you can call a dedicated IT technician as much or as little as you like.

Remember, you’ll only be paying for the services you require.

3. Recruiting can be a real pain

If you choose to recruit your own in-house IT person, there are multiple factors to consider.

  • Are they skilled enough?
  • Do they have enough experience?
  • Are they coming from the right background?

Just how do you ensure that you’re recruiting the right person with the right skill-set for your business?

Recruitment is difficult, time-consuming and incredibly expensive; especially if you’re not IT savvy.

With outsourced IT support, you will ALWAYS have an on call team who are equipped with the latest qualifications and most updated technical knowledge.

Comtact's Network Operations Centre

4. Focus on your REAL business goals

Your time is precious, and shouldn’t be spent focusing on the less important things like who will watch your network out of hours. You should be spending your time on your employees, your day-to-day costs and most importantly meeting your customer needs.

Many people have previously chosen to outsource their IT support just for the peace of mind. Knowing they are able to focus on running their business rather than managing technology.

5. Increase productivity

You may believe that you’re saving money by keeping the technology responsibility in-house. But by doing this, it’s likely that your employees are unable to focus on their primary roles and are constantly distracted by IT issues – this will drastically reduce their productivity.

An outsourced IT support help desk will guarantee a technician who will fix your problems, regardless of the size and nature. This will speed up problem solving as well as reduce downtime within the networks.

6. Adopting the latest technologies

Everyone is now familiar with the fact that the IT landscape is a rapidly changing environment and technology transforms at an alarming rate. There’s always that fear and doubt that you’re not using the latest products or optimising software updates as often as you should be.

An outsourced IT support provider will always adopt the latest technology and will have a range of partnerships and accreditations with industry leading technology providers such as Microsoft, Dell, Cisco and Sophos. This is what they do, so they gain advanced intelligence and training that will help excel your business to the next stage.

The next steps…

Forget about the worry of IT network and leave it to the experts. Avoid extended downtime, loss of revenue and reduced productivity by extending your monitoring capabilities.

Proactively drive uptime and give your vital IT operations the (flexible) support they require – 24/7, Out of hours, or ‘On demand’ – all at a fraction of the cost of building your own 24/7 NOC.

Always room for improvement…

Discover our most popular guide to improving your overall cyber security. This step-by-step programme will help you create an actionable plan to ensure your organisation is protected from real-world threats.

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About Comtact Ltd.

Comtact Ltd. is a government-approved Cyber Security and IT Managed Service Provider, supporting clients 24/7 from our ISO27001-accredited UK Security Operations Centre (SOC).

Located at the heart of a high security, controlled-access Tier 3 data centre, Comtact’s state-of-the-art UK Cyber Defence Centre (SOC) targets, hunts & disrupts hacker behaviour, as part of a multi-layered security defence, to help secure some of the UK’s leading organisations.