NOC vs IT Helpdesk: Which is Best?

Have you ever considered who’s there to help you when your network crashes or if you’re having trouble accessing your stored files? What about if your network goes down out of hours?

Depending on your current company infrastructure, the answer could be a NOC (Network Operations Center) or an IT help desk. You may be thinking they’re the same thing, but there are distinct differences between the two.

The efficiency of your technology affects your business considerably. You must also ask yourself if you’re managing your IT most cost-effectively. Ultimately, you want a solution that will help you maximise ROI while having the best capabilities. Thanks to the evolution of managed services, it’s now possible to minimise costs while strengthening IT support and infrastructure with 24x7 resources. Doesn’t that sound great?

IT Help Desk/Service Desk

Imagine an IT help desk as a typical customer service desk where your company calls to resolve issues. IT help desks are a great external resource for resolving simple issues such as password resets. Unlike a NOC, IT help desks are not made to constantly monitor your network surface for threats. However, they will fix issues when clients call to report one.

NOC (Network Operations Centre)

A NOC, also known as Network Operations Center, tends to take a more hands-on, practical approach to protecting your network. A NOC is a fully managed external IT team of specialists that will actively monitor your network for any threats, perform regular system maintenance, and act as a service desk for your internal resources. A NOC is more suitable for complex issues as it operates in a tiered system. The IT specialists in the NOC can remotely access your entire network and even visit your company on-site. A 24/7 NOC typically monitors the network and system security, performance, and backup processes. CyberOne’s outsourced NOC services help you flex and scale your ICT environment through highly skilled technology and support, extending your capabilities with on-demand Enterprise IT services – at a fraction of the cost of building your own 24x7 Virtual NOC.

Which One Should You Choose?

24x7 IT Help Desk

• You already have internal IT and want a help desk to resolve simple issues. This will also free up your internal resources to focus on other priorities.
• Your internal IT team’s productivity is hindered. Sometimes your internal team can become very caught up in fixing many simple issues that they can’t sufficiently monitor and protect our network.
• Your budget is smaller. You may benefit from a help desk over an NOC if you have a tighter budget. Even without internal IT staff, you can pay for an outsourced help desk to fix smaller issues.

REMEMBER: with CyberOne’s outsourced 24x7 IT service desk, you can get as much or as little support as your organisation needs. We work flexibly to help you maximise efficiency.

NOC

• You have little internal IT support. Leaving the management of your network to another employee with minimal IT knowledge risks putting your business’s IT landscape at risk. Outsourcing the management of your cyber security infrastructure takes this burden off of internal employees.
• You need 24/7 support. If your business has critical data within your network, you cannot afford to experience network downtime out of hours. Hackers will always remember that not everybody has24/77 IT support, which means they’ll take advantage of those hours. CyberOne’s outsourced NOC services help you innovate faster, support critical services, and deliver the experience your users demand.
• You want a combination of low-level support and a team to solve more advanced network issues. NOCS combines the low-level IT solutions of a help desk with advanced network protection and maintenance. Though NOCS costs more, it can save you money you would’ve spent on internal IT employees in the long run.

CyberOne's outsourced NOC services enable you to effortlessly flex and scale your ICT resources, give you the edge, and leverage the true performance of your IT investments, with as much or as little support as you need.

With outsourced IT support, you will ALWAYS have an on call team who are equipped with the latest qualifications and most updated technical knowledge.

The Next Steps...

Forget about worrying about your IT network and leave it to the experts. By extending your monitoring capabilities, you can avoid extended downtime, revenue loss, and reduced productivity. Proactively drive uptime and give your vital IT operations the (flexible) support they require—24x7, out of hours, or’ on demand’—all at a fraction of the cost of building your own 24x7 NOC.

Always Room For Improvement...

Discover our most popular guide to improving your overall cyber security. This step-by-step programme will help you create an actionable plan to protect your organisation from real-world threats.